Support
Hound K8s Support
Need help with Hound K8s, App Store purchases, Kubernetes connections, or diagnostics? Contact us and include the minimum information needed to reproduce the issue.
Contact
Email: cheny1119@icloud.com
Typical response time: 2-3 business days.
What To Include
- Hound K8s version, device model, and macOS, iOS, or iPadOS version.
- Whether the issue happens during cluster import, cloud sign-in, resource browsing, logs, YAML editing, fault analysis, or Trace Graph on Mac.
- Any visible error message, with secrets and tokens removed.
- A screenshot if it does not expose private infrastructure details.
Do Not Send Secrets
Please do not send kubeconfig credentials, bearer tokens, AWS credentials, private keys, production Secret values, customer data, or private logs that contain sensitive information.
Purchases and Restore on Mac
Hound K8s uses Apple In-App Purchase for the trial and lifetime unlock. If a purchase does not appear, use Restore Purchase inside the app while signed in with the same Apple ID.
The iPhone and iPad edition is free and does not require a purchase restore.
Current Built-in Cloud Support
Hound K8s provides built-in cloud connection support for AWS EKS, Google GKE, and Microsoft Azure AKS. Standard kubeconfig files can also be imported when they use supported Kubernetes credentials.
Google GKE Sign-In
Start Google sign-in from Hound and finish authorization in the system browser. The browser should return to Hound, where you can choose a project, cluster location, and cluster. If it does not return, reopen Hound and try once more.
Intermittent TLS or interrupted-response messages can occur on slow or proxied networks. Retry the affected resource. Hound keeps previously loaded content visible when it is safe to do so.