Support
Hound K8s Support
Need help with Hound K8s, App Store purchases, Kubernetes connections, or diagnostics? Contact us and include the minimum information needed to reproduce the issue.
Contact
Email: cheny1119@icloud.com
Typical response time: 2-3 business days.
What To Include
- Hound K8s version, device model, and macOS, iOS, or iPadOS version.
- Whether the issue happens during cluster import, cloud sign-in, resource browsing, logs, YAML editing, fault analysis, or Trace Graph on Mac.
- Any visible error message, with secrets and tokens removed.
- A screenshot if it does not expose private infrastructure details.
Do Not Send Secrets
Please do not send kubeconfig credentials, bearer tokens, AWS credentials, private keys, production Secret values, customer data, or private logs that contain sensitive information.
Purchases and Existing Users
Hound K8s uses one paid App Store download for Mac, iPhone and iPad with the same Apple Account. It has no subscription, trial or additional in-app unlock. Buy once on the App Store for all three platforms.
Existing users retain access in the new release. For an older Mac version that still has a lifetime-purchase screen, use its Restore Purchase option with the original Apple Account. The new version does not require an in-app restore or a second unlock payment.
Current Built-in Cloud Support
Hound K8s for iPhone and iPad provides built-in cloud connection support for AWS EKS and Google GKE. The Mac edition also supports Microsoft Azure AKS. Standard kubeconfig files can also be imported when they use supported Kubernetes credentials.
Google GKE Sign-In
Start Google sign-in from Hound and finish authorization in the system browser. The browser should return to Hound, where you can choose a project, cluster location, and cluster. If it does not return, reopen Hound and try once more.
Intermittent TLS or interrupted-response messages can occur on slow or proxied networks. Retry the affected resource. Hound keeps previously loaded content visible when it is safe to do so.